Shipping Policy
All pieces are made to order at our workshop and dispatched via fully tracked, insured express courier. Production takes 7–10 business days before dispatch. You'll receive a tracking number by email as soon as your order ships.
Australia
1–3 business days after dispatch
Complimentary
New Zealand
2–4 business days after dispatch
Complimentary
United Kingdom
5–8 business days after dispatch
Complimentary
United States
5–8 business days after dispatch
Complimentary
Europe
5–10 business days after dispatch
Complimentary
Rest of World
7–14 business days after dispatch
Calculated at checkout
Import duties, taxes, and customs fees may apply to international orders and are the responsibility of the recipient. We declare all packages at full value as required by law. If you have questions about duties for your country, contact us before ordering.
Returns Process
We accept returns within 14 days of delivery for unworn, unaltered pieces in original condition. Custom, engraved, and bespoke commission pieces are final sale unless there is a manufacturing defect.
1
Contact us within 14 days
Email us at returns@eyrejewelry.com with your order number and reason for return. We'll review and respond within 24 hours with next steps.
2
Receive your prepaid return label
Once approved, we'll email you a prepaid, tracked return shipping label at no cost to you. Domestic returns are fully covered; international returns may incur a small label fee.
3
Pack and dispatch the piece
Pack the piece securely in its original EYRE box, seal the outer parcel, and drop it off at your nearest courier depot within 5 business days of receiving the label.
4
Refund processed within 5–7 days
Once we receive and inspect the piece, we'll process your full refund to the original payment method within 5–7 business days. You'll receive a confirmation email.
